* Cancellations or rescheduling 24 hours or more before the scheduled appointment are free of charge
* Cancellations made within 24 hours of the appointment may be subject to a $50 mobile service fee or up to 50% of the service cost, whichever is greater
* Same-day cancellations, no-shows, or refusal of service upon technician arrival are non-refundable

If service cannot be completed due to any of the following, the appointment is considered fulfilled and no refund will be issued:

* Incorrect or incomplete address
* Vehicle not present at the scheduled location
* Locked vehicle or keys not provided
* Unsafe or inaccessible work environment
* Incorrect or incomplete vehicle information provided at booking
* Excessive rust, seized components, or pre-existing mechanical issues preventing safe service

* So-special Mobile Mechanic reserves the right to delay, reschedule, or cancel services due to unsafe weather or working conditions, including but not limited to heavy rain, snow, ice, extreme cold/heat, or unsafe ground conditions
* If a reschedule is required due to safety concerns, no cancellation fee will apply
* We reserve the right to refuse service if conditions are deemed unsafe for our technicians or equipment

By booking a service, the customer acknowledges that:

* Mobile services are performed outdoors or on-site, not in a controlled shop environment
* Some services may be limited due to space, lighting, weather, surface level, or vehicle condition
* The customer is responsible for ensuring the vehicle is parked in a safe, legal, and accessible location